AppVerix Batches: Privacy Policy

Last updated: 15 October 2026

AppVerix Batches (“the app”) is a Shopify app published by AppVerix (“we”, “us”). This policy explains what the app collects when a merchant installs it, why, where it is kept and how to have it deleted.

The app does not store personal data of a store’s customers. Lots and settings are merchant records. For any customer data that stays in Shopify, the merchant is the controller and we are the processor.

1. What we collect and why

From the merchant’s store, through Shopify’s API:

  • Shop domain: to identify the store and open the app in Shopify Admin. Stored.
  • An access token from Shopify: so the app can stay installed and read and adjust stock. Stored in the login session until you uninstall.
  • Products you track: product, variant and inventory item ids, titles, SKU, and the location name and id. Stored.
  • Your lots: code, best-before date, received date, units left, status, an optional note, and a history of changes in units. Stored.
  • Shop settings: the admin language, the sell-first rule, the warning days, an optional email address for the daily expiry email, and which setup steps you ticked. Stored.
  • Billing state from Shopify (plan, trial or none). Stored as a cache; Shopify is the source of truth.
  • The store’s contact email, read from Shopify when you choose or cancel a plan, only to send you a welcome and a cancellation email. Not stored.
  • Compliance log: the topic and a short summary Shopify sent on a privacy webhook, so we can show the request was handled. No names or emails.

2. What we do not collect

The app does not ask for access to orders or customers, and it receives no order webhooks. It does not store customer names, emails, addresses, payment details or order contents.

The optional shopper lot check sends the lot code a shopper types to our server through Shopify’s app proxy and returns the product, lot and best-before date. We do not log the code, and no cookies, analytics or advertising are used. The email address for the daily email is entered by the merchant and used only for that email, which is sent through our email provider, Resend.

3. Who processes data for us

Where data leaves the EEA/UK, we rely on the provider’s Standard Contractual Clauses or other approved transfer mechanisms.

  • Cloudflare (cloudflare.com): hosting for the app and its D1 database. Sees everything in section 1. Globally distributed.
  • Resend (resend.com): sends the welcome and cancellation emails and, if the merchant entered an address, the daily expiry email. Sees the address and the email text.
  • Shopify: the platform the app runs on, which also handles billing. See Shopify’s privacy policy.

4. How long we keep it

  • Products, lots, history and settings: while the app is installed.
  • When you uninstall: we delete the login session right away. Shopify sends a shop/redact request about 48 hours later and we then delete the store’s products, lots, history, settings and compliance records.
  • A customer deletion request (customers/redact): we hold no customer personal data to delete; we log that it arrived.
  • Server logs: up to 7 days, without personal data.

5. Your rights and data requests

The app supports Shopify’s three privacy webhooks: customers/data_request (we reply that we hold no personal data of that customer), customers/redact (nothing to delete; logged) and shop/redact (we delete all data of the store).

Merchants can also write to support@appverix.com for a copy of their data or to have it deleted, or export their lots and history from the app at any time. We answer within 30 days. A store’s customers should contact the store first. If you are in the EEA/UK you may complain to your local data protection authority. In Brazil the LGPD applies; contact us at the same address.

6. Security

  • All traffic uses HTTPS (TLS).
  • The database runs on Cloudflare D1, which encrypts data at rest.
  • Webhooks from Shopify and requests through the app proxy are verified by their HMAC signature; unsigned requests are rejected.
  • The app checks a Shopify session token on every admin request and uses no third-party cookies.
  • Access to production infrastructure is restricted and protected by two-factor authentication.
  • If a breach affects your data we tell you without undue delay, and within 72 hours where the law requires it.

7. Data processing agreement and security

For the personal data of a store’s customers, the merchant is the controller and we are the processor. The AppVerix Data Processing Addendum sets out our commitments (purposes, subprocessors, security, deletion, breach notification), and our security and incident response policy describes how we protect and handle data.

8. Changes and contact

If we change this policy in a way that matters, we update the date at the top and tell merchants in the app or by email. Contact: support@appverix.com